Service managers need a comprehensive view of all aspects of the services offered without getting lost in a flood of information. This can be achieved through a targeted selection of relevant KPIs from defined areas and a clear graphic presentation. The areas include e.g.:
Performance monitoring with KPIs such as first response time, first-time fix rate and compliance with SLAs
Customer satisfaction: Customer satisfaction rate and net promoter score
Financials: Sales, costs and upselling
After sales: Maintenance cycles and predictive maintenance
All these requirements can be mapped with SAP Analytics Cloud (SAC).
In this webinar, Syskoplan Reply shows how SAC can help to improve service quality based on data-driven decisions. During the webinar, KPIs from various service areas will be presented that have proven their worth in determining quality and controlling service processes.
Join this Syskoplan Reply Webinar and learn:
how SAC can support a service manager in his daily work
how flexible SAC's display options are
how to navigate the data
how to generate own queries
When and where
December 7, 2022
‐ 4:30 PM CET
The online session will run for 30 minutes on Zoom and will be held in German.