Data-driven insights to improve service quality

December 7, 2022
from 4:00 PM to 4:30 PM  

Data-driven Decisions

Service managers need a comprehensive view of all aspects of the services offered without getting lost in a flood of information. This can be achieved through a targeted selection of relevant KPIs from defined areas and a clear graphic presentation. The areas include e.g.:

  • Performance monitoring with KPIs such as first response time, first-time fix rate and compliance with SLAs
  • Customer satisfaction: Customer satisfaction rate and net promoter score
  • Financials: Sales, costs and upselling
  • After sales: Maintenance cycles and predictive maintenance

All these requirements can be mapped with SAP Analytics Cloud (SAC).

In this webinar, Syskoplan Reply shows how SAC can help to improve service quality based on data-driven decisions. During the webinar, KPIs from various service areas will be presented that have proven their worth in determining quality and controlling service processes. 

Session Overview

Join this Syskoplan Reply Webinar and learn:

  • how SAC can support a service manager in his daily work
  • how flexible SAC's display options are
  • how to navigate the data
  • how to generate own queries


Olaf Amling
Senior Consultant
Syskoplan Reply

When and where

December 7, 2022
4:00 PM ‐ 4:30 PM CET

The online session will run for 30 minutes on Zoom and will be held in German.