After Sales Customer Management processes for digital products

After Sales Customer Management processes for digital products
Event Info
June 10, 2020
4:00 PM - 4:45 PM CEST


The purchase of connected products and multi-channel online services have imposed significant changes in the approach to Customer Care. It is no longer enough to present the product optimally in the pre-sale phases or to perform during the online purchase. An essential feature for companies is to put the customer at the center even in the post-sales and assistance phases where certainty and timeliness of responses becomes fundamental for their NPS. During this webinar, Atlas Reply and Machine Learning Reply will present how to empower your Customer Care leveraging Artificial Intelligence. You will learn how you can get the most out of your Customer Care service combining Intelligent Process Automation (IPA) techniques with ServiceNow.


In this webinar, attendees will get the chance to:

  • Learn how artificial intelligence (AI) and robotic process automation (RPA) can help customer service processes
  • Discover how the ServiceNow platform boosts customer services
  • Understand how the proposed solution transforms customer service from reactive to proactive

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