Reply Webinars

Reply's Webinars series covers all industries and spans the latest innovation trends.

Tune in to hear from Reply’s subject matter specialists as they dive deeper into the latest industry news,

new and innovative technology solutions and the issues affecting your business.

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Tailored Solutions with high Usability in SAP Cloud

December 7, 2021

5:00 PM ‐ 5:45 PM CET

To provide light-weight cloud applications tailored to customer needs, SAP offers both SAP Fiori and the Cloud Application Programming Model. These innovations simplify the management and development of powerful applications with appealing designs and great user experience. Syskoplan Reply offers SAP customers and interested parties an overview of both technologies and outlines a representative project plan.

German

Customer Experience - transparent and measurable with Qualtrics

December 9, 2021

9:30 AM ‐ 10:15 AM CET

Many companies today try to think and act customer-centric. See how Stadtwerke Düsseldorf togehter with Power Reply and Qualtrics, connects all channels and processes to get a direct real-time overview of customer journeys and touchpoints. Together with Stadtwerke Düsseldorf, the experts show what challenges and requirements they have for modern customer experience management.

German

CX in Insurance - The Need for a Customer Data Journey

December 9, 2021

11:00 AM ‐ 11:45 AM CET

Customer experience can make a lasting impression on customers of financial service providers. Customer experience is only convincing when the corresponding data is correct. In this webinar, moresophy, Macros Reply and Syskoplan Reply show that CX can be compelling for everyday processes when all aspects are considered and how CX is possible with the combination of SAP Qualtrics, moresophy Contextsuite and Macros eWorkplace.

German

Digital Recruitment with Microsoft Power Platform

December 10, 2021

11:00 AM ‐ 11:45 AM CET

In this session, the experts from Cluster Reply present a digital personnel file that centrally combines all information on an employee and give an overview of the possibilities of intelligent recruitment, including a preconfigured applicant management process: from job posting on Xing or Stepstone, coordination of applicant interviews, contract drafting to hiring an applicant as an employee.

German

The Price is Right – Digitalisation allows New Insights into Consumer Prices

December 10, 2021

11:00 PM ‐ 11:45 PM CET

In this session, the experts from 4brands Reply show you an automated monitoring of retail prices that also includes the handouts published online for promotions, online marketplaces and e-shops.

Italian

Patient Experience & Innovation in Healthcare

December 13, 2021

4:00 PM ‐ 4:30 PM CET

This webinar on Patient Experience & Innovation in healthcare aims at showing all the main DHC Cluster Reply innovative digital solutions relating to patient’s experience and his/her entire journey in healthcare institutions, from the very first touchpoint until check-out, including potential follow-up assistance.

English

The Economics of Cyber Security Attacks

December 14, 2021

4:00 PM ‐ 4:45 PM Europe/London

With cybersecurity attacks like ransomware and credential stuffing gaining an increasing spotlight in the news and causing real disruption to businesses worldwide, Reply will take you through why currently crime does pay, typical stages as an attack develops and who benefits.

Italian

Manage your agile projects with ServiceNow

December 15, 2021

4:00 PM ‐ 4:30 PM CET

The goal of this webinar is to provide an insight on a project that uses the Agile Methodology inside the ServiceNow platform. Clients will be guided through the platform to understand how it works and how to exploit functionalities such as Agile Board & Agile Cerimonies, Sprint Planning, and to learn the definition of a Story and its lifecycle.

Italian

Building an Effective Customer Engagement

December 16, 2021

4:00 PM ‐ 4:30 PM CET

In this session we will discuss how to create effective customer engagement, as well as the role of the data in an organisation. In particular, we will discuss the relationship between PXM and PIM and why combining them is strategic in any multichannel strategy.

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B2B ONLINE COMMERCE FULL THROTTLE

December 7, 2021

10:00 AM ‐ 10:45 AM Europe/London

Portaltech Reply and SAP will walk through typical B2B industries scenarios and talk about how a B2B organization can leverage on the SAP Commerce platform along with the Portaltech B2B Quick Live to bridge the gap with their customers.

Italian

Machine Learning for safety at work using Azure Machine Learning

December 2, 2021

4:00 PM ‐ 4:30 PM CET

In this webinar, we want to show how using machine learning and AI techniques that help with the application of preventive actions can reduce accidents in the workplace. We will see how, thanks to Azure's Machine Learning service, we can leverage advanced computing power placed in the cloud to train and execute these algorithms in a centralised and optimal way.

German

Machine Learning in SAP Sales and Service Cloud

December 2, 2021

3:00 PM ‐ 3:45 PM CET

In this session, Syskoplan Reply presents the Machine Learning abilities of SAP Sales and Service Cloud. Get an overview of the newly added features and learn how to add value to your daily sales and service routines.

German

Salesforce vs. Microsoft Dynamics 365 - The duel of the CRM champions

December 2, 2021

11:00 AM ‐ 11:45 AM CET

Companies that count on a CRM system inspire customers, partners and employees. In this way, they create a unique customer experience and promote a special connection between customer and business. But which is the best CRM system for their specific needs. Reply and Telekom are here to help overcome these obstacles and give a better understanding for these solutions.

Italian

ServiceNow - Small steps to achieve a fast Cloud Transformation

December 1, 2021

4:00 PM ‐ 4:30 PM CET

The goal of the webinar is to deepen the role of the Cloud Provisioning and Governance in a cloud transformation project, focusing on the value offered to the business. The webinar will focus on the solution developed by ServiceNow, underlining its main implementation benefits and the speed in its activation.

Italian

5G and Cloud Robotics: enable a new era of Robots adoption

November 30, 2021

4:00 PM ‐ 4:30 PM CET

By attending this webinar, participants will better understand how remote controlled terrestrial and aerial robots will open a whole new range of use cases, creating a huge market for industrial and corporate applications. The session will highlight how some of the key innovations brought by 5G, such as low latency, slicing and edge computing.

German

Improve your customer experience with the new SAP Service Cloud release 21/11

November 30, 2021

4:00 PM ‐ 4:45 PM CET

Syskoplan Reply takes a deep dive into the new features of the November 2021 release (21/11). Participants get insights into the improved customer communication in terms of e-mail handling and the planned future architecture inclusive service processes between SAP S/4HANA and SAP FSM.

English

Inclusive digital experiences

November 30, 2021

4:00 PM ‐ 4:30 PM CET

Businesses are turning to digitizing their services and people are relying on such services for almost all everyday needs. During this session by the Open Reply experts, you can learn how to achieve an accessible design and to fulfill accessibility requirements as well as how to test for accessibility and to plan with this topic.

German

Push your Field Service to the Next Level with IoT in Retail

November 26, 2021

11:00 AM ‐ 11:45 AM CET

Smart shelf technologies in retail stores (e.g. cameras and push feeds) enable a fully automated, continuous shelf monitoring process. 4brands Reply's intelligent Sales Force Automation platform uses automatically collected data to provide new insights into the development of Perfect Store Scores for individual stores and proposes next visits that promise the best value for achieving sales targets.

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