This particular period of time is making companies realize how important customer support can be. Information desks have been replaced by call centers and help that used to be offered face-to-face is now delivered through online channels. This webinar illustrates what changes occurred over the last year and how AI can help customer care through automatic resolution and real-time help given to live agent. Together with Genesys we will give an overview of new products in customer care and innovative AI solutions to be integrated in your systems.
You should attend this webinar if your main goal is to innovate your customer care and you want to deep dive into the possible solutions offered by Machine Learning Reply and Genesys that leverage artificial intelligence. We are going to present you what AI is offering and how it can be integrated into your applications. Come and listen to our speakers to find out about upcoming trends and optimize your workforce.
Reply's Webinars series covers all industries and spans the latest innovation trends.