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AI Support at the Charging Point: Increase Profit and Customer Satisfaction with 24/7 Assistance
About this webinar
Did you know that up to 1 in 3 EV charging attempts fail (according to ChargerHelp)? Every failed session means frustrated customers—and lost revenue for charge point operators and e-mobility service providers. At the same time, maintaining 24/7 customer support for complex charging hardware is costly and rarely delivers high first-time fix rates.
In this webinar, you will discover how our automated AI support solution addresses both sides of the equation: reducing expensive support efforts and dramatically increasing successful charging sessions. See how you can boost station profitability while making drivers happier.
Why Attend?
Participate and benefit from practical insights:
• Cut your support costs by letting AI handle the most common user problems—reliably, around the clock.
• Prevent users from abandoning your charging stations due to frustration, and maximize your revenue with more successful charging sessions.
• Improve your KPIs: higher customer satisfaction, increased station utilization, and a clear reduction in operational overhead.
• How to keep you fleet fully charged: Learn how issues can be resolved fast if you manage a fleet of electrical vehicles.
Speakers
Merkel
