An Analysis of User Reviews of Public Charging Stations

Charging stations are a central component of electromobility – but how satisfied are users really? In this webinar, we present the results of a comprehensive analysis of user reviews of public charging stations in Germany. Using AI-supported cluster analysis and statistical methods, we show which factors cause dissatisfaction and where optimization potential lies. You will learn how operators, manufacturers, and service providers can work specifically on the user experience to increase acceptance and utilization of their charging infrastructure. The webinar is aimed at Charge Point Operators, municipal utilities, manufacturers, and everyone who wants to develop charging infrastructure in a customer-oriented way.