Build an intelligent ticket management System

Build an intelligent ticket management System
Event Info
July 10, 2020
2:30 PM - 3:15 PM CEST


Our experts from Target ReplyMachine Learning Reply and Sytel Reply will show you what the Intelligent Process Automation (IPA) paradigm is and how it was adopted in a Telco company business case. Focussing on this project, we will describe how we developed a system able to read and handle emails thanks to Natural Language Processing (NLP) techniques and then create a 'trouble ticket' suggesting its resolution based on historical data. We will explain both the architecture that has been implemented to automate the process and the machine learning models that it relies on.


This webinar will show you how Machine Learning and Deep Learning models can be exploited in your business processes with particular emphasis on NLP techniques, which transforms human generated words or sentences into numbers and meanings for mathematical algorithms. Moreover, you will see how speeding up your processes can result in cost savings and performance improvements. In this webinar we will discuss what kind of architecture is best suited to the customer’s needs, whether it is in the cloud (Google Cloud, Aws or Azure) or an on-premise environment. Finally, we will highlight how the automation of a trouble ticket system can dramatically reduce the Service Desk's efforts, increasing customer satisfaction.

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