Closing the Experience Gap with Qualtrics

German
February 26, 2021
from 11:00 AM to 12:00 PM  
CET

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Nowadays, experience management has become more and more important. In this new era of business, we have seen a transformation that is no longer solely about the commodity and the product itself. It's about the experience with the product and the company.

Achieve a competitive advantage by addressing consumer expectations and integrating them into your business. Create exactly the experience your consumers expect and close the experience gap between expectation and reality. Consequently, increase customer satisfaction and achieve a long-term customer relationship. No longer run the risk of your customers leaving because of a bad experience.

Qualtrics helps closing the experience gap by combining operational and experience data and collecting data along all touchpoints of the customer journey and bringing them together in a single platform. With Qualtrics, companies understand how their customers feel and explore their behaviors to close the experience gap sustainably and efficiently.

Webinar Overview

In this webinar, the experts from 4brands Reply show in a live demo how to leverage experience data from Qualtrics and operational data from SAP Sales Cloud to bring customer experience to the next level. Besides, the following features will be discussed:

  • Advanced text- and statistical analysis: Text- and Stats iQ
  • Role-based dashboards restricting data access
  • Actions: Web-service calls, sending mails, creating tickets
  • Ticketing: Priority, ticket groups and workflows
  • Customer directory with contact frequency rules: XM Directory

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