Continuous Improvement: CX analysis and CFM for Trials

Join Live Reply for a unique webinar on Continuous Improvement Approach. Most competitive businesses recognize the need to examine customer interaction data through Customer Feedback Management Approach (CFM) to interpret Customer Experience (CX) across the overall product journey. In particular, it is fundamental to understand what customers are saying during Trial phases. Live Reply is focusing on ACAF Customer Feedback loop, and in particular using VoC tools to categorize user’s interaction. This webinar will show use cases where a Natural Processing Language (NPL) tool has been used to collect and categorize actionable insights from every customer interaction with the product during Staff and Customer Trials.