Continuous Improvement: CX analysis and CFM for Trials

Continuous Improvement: CX analysis and CFM for Trials
Event Info
February 23, 2021
4:00 PM - 4:45 PM CET

Continuous Improvement Approach

Join Live Reply for a unique webinar on Continuous Improvement Approach. Most competitive businesses recognize the need to examine customer interaction data through Customer Feedback Management Approach (CFM) to interpret Customer Experience (CX) across the overall product journey. In particular, it is fundamental to understand what customers are saying during Trial phases. Live Reply is focusing on ACAF Customer Feedback loop, and in particular using VoC tools to categorize user’s interaction. This webinar will show use cases where a Natural Processing Language (NPL) tool has been used to collect and categorize actionable insights from every customer interaction with the product during Staff and Customer Trials.

Why Attend

In the webinar attendees will get the chance to:

  • Understand why CFM is important to enhance the overall customer experience and needs by using it through the trial management process;
  • Learn how use text analytics to create meaningful insights and structured analysis from what customer are saying during trials;
  • Discover the dashboard through use cases in Sky Italia.

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