This webinar will introduce the methodology of designing and integrating voicebots with telephony systems, through the IBM WAVI (Watson™Assistant for Voice Interaction) available in the IBM® Cloud Pak for Data. Without migrating or changing the existing telephony products in use or existing in the company, by combining the Voice Gateway component, it will be possible to understand how to improve user experience by offering the user greater autonomy thanks to completely self-service operations. In the session you will also see how the definition of a "fluid" conversation, through short answers, context management and cooperation with human operators, allows you to avoid frustrating the user, thus making them perceive availability and immediacy.