CSOC services are changing day by day evolving and adapting themselves to new cyber-attacks and frauds. In addition, home working and the recent pandemic situation affected the way we detect and prevent cyber risks, as a consequence of new attack scenarios: the increase in the attack surface and the high mobility of employees have radically transformed the focus and goals of attackers. Consulting security services can face these new challenges to follow customers and real world changes with a proactive approach, in order to fill the gap with standard and outdated security methodologies.