Get your digital Contact Center with Microsoft Dynamics 365

Event Info

June 8, 2023

4:00 PM - 4:30 PM CEST

Italian

About this webinar

Developing and deploying effective omnichannel solutions is critical for any organization that provides customer service. By ensuring a unified and contextual experience across all channels, companies can improve customer satisfaction, resolve issues faster, and increase revenue.

Find out how to use the new Microsoft Channel Voice to create your digital contact center from scratch! This solution not only streamlines and optimizes the customer service process but also significantly improves the user experience, leading to greater customer loyalty.

Why attend

Join Cluster Reply's experts in this webinar to learn how to adopt and utilize the voice channel in Dynamics 365 Customer Service. Through a demo, you'll discover:

How to adopt and use the voice channel in Dynamics 365 Customer Service.
Real-time AI-powered features that assist agents on a daily basis.
Analytics and insights that help you monitor metrics and KPIs.

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