When starting to implement a CRM System in your company, there are many things that can go wrong. The effects range from low efficiency in operation to a refusal of use in the worst case. In this Webinar you get insights into a “How to Guide” for Salesforce UI design focusing on better user experience. Arlanis Reply shows typical examples of websites and Salesforce UI to be optimized, explains some stumbling blocks and then shows how to improve the user experience step by step leveraging classic design principles.