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The power of conversational AI for Financial Services
The Power of Conversational AI
Conversational AI combines many different skills of human-like interactions. Natural language understanding, multi-language, contextual understanding, context switching, multi-intent recognition, handling interruptions, and digressions are just some of the features to leverage for your business. Leadvise Reply and Amelia introduce you to the latest development and trends of conversational AI and show you how you can use it for your customer service.
Level up your Customer Experience in Financial Services
Classic IVR (interactive voice response) systems and old-school chatbots can't keep up with your customer needs, causing a poor banking experience that is usually enough to make loyal customers look elsewhere for financial services. On top of that, these channels won't recognize if your customer has any additional needs that could lead to potential up- or cross-selling activities. To level up their customer's service experience, FS players need to adapt their service offering to customer needs. Their input channels need to be proactive, instant, advisory, transparent and transport a feel-good & human attitude to the customers. This can only be provided if both internal and external processes are fully optimized.
Join this webinar and discover how Leadvise Reply and the Amelia Integrated Platform can provide financial services players with the AI solutions they need for employee support systems and customer service.
Get insights from Amelia’s CTO Europe
Johan's life ambition is to evangelise and create conversational AI systems that liberate talent and imagination for an efficient management of businesses in the 21st century. Prior to joining Amelia, Johan was a customer of Amelia, pioneering the robotic transformation within Europe's Management Service Providers. With a career spanning over 30 years, Johan’s previous work experiences include both CIO, CTO and Management Consultant and technology evangelism roles for leading international organisations with the establishment of support organisations in high-tech companies as specialty.
Speakers
Toll
Meier-Wahl
