Analysts agree that Hyperautomation, the continuous cycle of optimization of activities, processes and work in general, supported by technologies belonging to different families, is set to be one of the top trends for 2021. The workforce of the future is hybrid, made up of human operators and virtual operators who work together to manage increasingly challenging volumes and complexity of work. Thanks to Artificial Intelligence, Business Process Management and Robotic Process Automation, the virtual operator is able to work within the three main hubs of human activity: understanding information, making decisions and therefore action. During the webinar we will show you how to define the roadmap to increase the skills of the workforce with the help of technology.