The Contact Center of the Future
According to Gartner [1], 80% of B2B and B2C customer service managers interviewed say they see innovating their contact centers and automating customer interactions as a top digital priority due to rising customer expectations.
Amazon Connect, a call and contact center service delivered through the AWS cloud, provides the opportunity to quickly set up your contact center. In this session, the experts from Power Reply and Amazon Web Services show how AWS has evolved Amazon Connect since its launch in 2017 and the role modern AI/ML technologies play in generating customer service excellence.
[1] Gartner (2021): "Gartner Says Customer Service and Support Leaders Plan to Focus Budget on Digital Channels and Capabilities in 2021"
Key Takeaways
You gain exciting insights into the next generation of the contact center, which can reduce costs and increase agility and innovation with Artificial Intelligence and Machine Learning in your organization.
Features using AI/ML technologies, such as voice authentication and fraud detection, real-time conversation analytics, agent assist, and natural language voice and chatbots, can enable outstanding customer service.
Speakers
Gerber
BODENBENNER
Kauter
When and where
The online session will run for 30 minutes on Zoom and will be held in German.