We are without doubt in the era of anytime anywhere commerce, with a significant surge of delivery demand every year: in 2020, amid the COVID-19 crisis, the market has grown even more, with the sector registering a +16% CAGR compared to 2019.
The last mile delivery phase is crucial, both for retailers and couriers. With 92% of buyers saying that knowing the time of the arrival of the order is a key factor in deciding on a purchase, a good shipping experience is fundamental to convert and retain customers. They are not only demanding swifter deliveries, but also a personalized experience, at a cheaper price and lower environmental impact.
How can couriers meet all these expectations while optimizing operations and resources and decreasing costs? The solution is the new LEA ReplyTM Smart Planning. This algorithm takes into account criteria such as routes, appointments, number of parcels and vehicle types and capacity to provide automatically the best journey and stop distribution, allowing the reduction of delivery time, force and CO2 emissions.
In this webinar, Logistics Reply presents LEA ReplyTM Smart Planning and explain why this solution, together with LEA ReplyTM Last Mile, can help you take your deliveries and services to the final customer to the next level.