Microsoft Dynamics OmniChannel

Microsoft Dynamics OmniChannel
Event Info
July 2, 2020
4:00 PM - 4:45 PM CEST

About this webinar

Presentation of the Microsoft Dynamics OmniChannel solution, with an emphasis on the chat and social media channels (FB) for the management of Service-focused (ticket management) and Sales-focused (Order Placement) Customer Care.


Customer Care management is focused on the effectiveness of services and building a great relationship with customers. During this webinar, Cluster Reply give a overview of the new Microsoft Dynamics APP for the management of Customer Care, to see how enable organizations to instantly connect with their customers across digital channels through specific use cases.

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