Increased complexity in networking and networked applications is driving the need for greater network automation and agility. 
The advancement of NFV/SDN and transition to 5G will make monitoring and troubleshooting of the network a lot harder. 
The sheer volumes of data that operations staff will need to handle require AI/ML-based solutions, as human-driven network and service management is becoming increasingly unsustainable. This is the reason why network platforms should incorporate AI/ML techniques to deliver efficient, timely and reliable management operations. Such as the ability to spot previously network faults and make predictions.