NEXT GEN OPS: How to empower ITSM through AI and Automation

NEXT GEN OPS: How to empower ITSM through AI and Automation
Event Info
January 28, 2026
4:00 PM - 4:30 PM CET
Italian

About this webinar

IT service management is under growing pressure: incident volumes are increasing, business expectations are higher than ever, and traditional reactive approaches can no longer keep up. To move beyond firefighting, IT operations need intelligent, always-on support that can understand patterns, prioritize what really matters and help operators act faster and smarter.

In this webinar, Atlas Reply will present a new way of working in ITSM, powered by hyper-specialized AI agents. These agents automatically cluster incidents, identify recurring issues, assign balanced priorities based on impact and urgency, and act as a real co-pilot for operators during analysis and resolution.

Through concrete examples, you’ll see how AI-driven operations can reduce noise, surface the most relevant information, and guide teams toward quicker, more consistent decisions — turning ITSM from a reactive function into a proactive business enabler.

Why attend

The aim of this session is to show how AIOps tools can move the classic reactive ITSM approach toward a new adaptive and predictive operating model. You’ll understand how intelligent agents can continuously learn from historical and real-time data to anticipate issues, suggest next-best actions, and keep services stable even under pressure.

By joining this webinar, you will:

  • Discover how AI and automation can streamline incident management and reduce manual effort

  • See how automatic incident clustering and smart prioritization improve response quality and speed

  • Understand the role of AI co-pilots in supporting operators during analysis and problem-solving

  • Get a clear view of the first steps to adopt an AIOps-driven model in your IT organization

Atlas Reply will share practical insights, lessons learned and key enablers to help you transform your ITSM into a next-generation, AI-augmented operations model.

When and where

January 28, 2026
4:00 PM ‐ 4:30 PM CET

The online session will run for 30 minutes and will be held in Italian.