Private Banking : Enhancing operational efficiency and customer experience

Event Info

December 17, 2020

11:00 AM - 12:00 PM CET

English

Roundtable Overview

In this roundtable, we will listen to Private Banking leaders on how they enhance their processes in search of increased customer satisfaction. Which initiatives are Private Banks taking to turn operations more efficient and what kind of new technologies can help them improve their work.

Why attend ?

This Round Table will help you better understand current process challenges of Private Banking and how technology can help. The Round Table will provide attendees:

An overview of current Private Banking processes challenges
Customer experience pain points
Insights from Technology experts of Private Banking
A review of concrete Use Cases of optimized processes

Agenda

11:00 AM – 11:10 AM: Welcoming Address

- Catherine Janot, Senior Advisor (Reply) and former Deputy CEO, SGBT

11:10 AM – 11:45 AM: Roundtable - the Future of Wealth Management and Technology

Facilitator : Catherine Janot, Senior Advisor (Reply) and former Deputy CEO, SGBT

Panel Members:

- Olivier Debehogne, Head of Retail, Private Banking Luxembourg and Digital, Banque Internationale à Luxembourg, S.A.

- Eric Mansuy, Group Chief Information Technology & Operations Officer, Quintet Private Bank

- Hugo Larguinho Brás, Partner, e*Finance Consulting Reply

- Matt Mould, Partner, Storm Repl

11:45 AM – 12:00 PM: Q&A

Speakers

- Olivier Debehogne, Head of Retail, Private Banking Luxembourg and Digital, Banque Internationale à Luxembourg, S.A

- Eric Mansuy, Group Chief Information Technology & Operations Officer, Quintet Private Bank

- Catherine Janot, Senior Advisor (Reply) and former Deputy CEO, SGBT

- Hugo Larguinho Brás, Partner, e*Finance Consulting Reply

- Matt Mould, Partner, Storm Reply

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