Process Mining and Agentic AI for Process Optimization

This session, delivered by Cluster Reply, presents a structured approach to optimizing operational processes based on Process Mining and agentic AI. Starting from the use of Microsoft Power Automate Process Mining, the session will show how to analyze process logs to reconstruct real process flows and identify bottlenecks, inefficiencies, and deviations from expected processes. The insights emerging from this analysis form the foundation for defining targeted improvement and automation initiatives. Building on this foundation layer, the session explores how to integrate agentic AI into enterprise workflows through Microsoft Copilot Studio and Azure AI services, illustrating the role of autonomous AI agents in interacting with users and systems, executing multi-step activities, and supporting operational decision-making. The goal is to demonstrate how process analysis and intelligent automation can be coherently integrated within enterprise environments.