Remote Well-Being: New Customer Care's Frontiers

Remote Well-Being: New Customer Care's Frontiers
Event Info
April 23, 2020
4:00 PM - 4:45 PM CEST


This webinar aimed to analyze digital maturity and trends in the Healthcare & Life science market in terms of individual support. The webinar included a presentation from Salesforce, an Arlanis Reply partner, on the company’s approach to the Healthcare & Life Science market.

During the webinar, Arlanis Reply provided a deep dive into a real case implementing a Digital Remote Assistance solution for a leading Italian pharmaceutical company using Salesforce Health Cloud's features. In addition, a description of the benefits of the solution and an overview of the joint Reply/Salesforce initiative will be presented.

Key takeaways

This webinar covered:

  • Health Care & Life Sciences Digital Transformation at glance
  • Salesforce Personalized Journey for Healthcare & Lifescience
  • Health Cloud: How Arlanis Reply adopted Salesforce to implement a real Business Case
  • The benefits on the solution
  • The Reply / Salesforce Initiative

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