In this webinar you will learn how to use Amazon Comprehend to categorize inbound customer support documents, like support tickets or product reviews based on their content and context.
Tech it easy with.. Amazon Comprehend
June 24, 2021
4:00 PM - 5:00 PM
Cloud Technologies have never been so strong. It’s no longer just infrastructure-as-a-service, it’s a whole ecosystem able to provide out-of-the-box services. Enterprises can now accelerate their cloud and digital adoption at a pace that has never been seen before.
CIOs, CDOs, and technical functions recognise the central role of the cloud and also the need to support the business by providing full access to data and analytics tools. The urgency and the challenge is to qualify new technologies, understand where they can help, create the expertise, integrate them into the current ecosystem, and drive the business forward.
In this context AWS is investing to provide a seamless experience through their services and, together with Data Reply, to be able to serve companies with best of breed capabilities to execute the transformation.
This webinar has been designed to help CIOs, CDOs, Heads of Data, Data Science and Analytics in different industries to understand how they can plug AWS technologies into their existing ecosystem, or design a completely new Data & Analytics-cloud-first adoption.
This is the third of a series of 6 webinars covering the use of AWS technologies and the success behind them, to be held over the coming months.
Webinar #3 focuses on the fundamentals to get insights from texts with Amazon Comprehend, providing attendees with:
An overview of main features
A success case in a real environment scenario
Best practices from industry experts
A walkthrough show-me-how session
Opportunity to ask questions
Amazon Comprehend is a natural language processing service which provides Sentiment Analysis, Entity Recognition, Topic Modelling, and Language Detection APIs which can integrate into your applications. In this webinar you will learn how to categorize inbound customer support documents, like support tickets or product reviews based on their content and context. Additionally, use these custom entities to automatically extract relevant information to understand customer needs and improve overall customer satisfaction.
16.00-16.05 BST: An introduction to Data Reply
16.05-16.20 BST: Industry success story
16.20-16.50 BST: Show me how - Our practical demo!
16.50-17.00 BST: Q&A
Reply's Webinars series covers all industries and spans the latest innovation trends.