Customer Experience - transparent and measurable with Qualtrics

Customer Experience - transparent and measurable with Qualtrics
Event Info
December 9, 2021
9:30 AM - 10:15 AM CET

A real-time Overview of Customer Journeys and Touchpoints

What do you know about your customers? What do they think about you, your service and your products? All companies today try to think and act customer-centric but most of them don't really know exactly what their customers think. Facing this situation, Stadtwerke Düsseldorf started togehter with Power Reply and Qualtircs to solve this gab. See how Stadtwerke Düsseldorf togehter with Power Reply and Qualtrics, connects all channels and processes to get a direct real-time overview of customer journeys and touchpoints. Together with Stadtwerke Düsseldorf, the experts show what challenges and requirements they have for modern customer experience management.

Qualtrics Customer Experience is the world's most agile platform of its kind. Your company can easily monitor and optimise all key moments of the customer journey. Discover business opportunities, automate actions and drive key business objectives.

Session Overview

Join this online talk and learn how to make key moments of the customer journey measurable and transparent. In a demo, the experts show how Stadtwerke Düsseldorf get an overview of the Customer Journeys in Qualtrics and how Qualtrics can be integrated into the service and sales processes.


CX Solution Strategy
Senior Enterprise Account Executive
Alexandra SChäfer
Customer Experience Projektmanagerin
Stadtwerke Düsseldorf AG
Senior Manager
Syskoplan Reply
Power Reply

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