Customer Experience - transparent and measurable with Qualtrics

German
December 9, 2021
from 9:30 AM to 10:15 AM  
CET

A real-time Overview of Customer Journeys and Touchpoints

What do you know about your customers? What do they think about you, your service and your products? All companies today try to think and act customer-centric but most of them don't really know exactly what their customers think. Facing this situation, Stadtwerke Düsseldorf started togehter with Power Reply and Qualtircs to solve this gab. See how Stadtwerke Düsseldorf togehter with Power Reply and Qualtrics, connects all channels and processes to get a direct real-time overview of customer journeys and touchpoints. Together with Stadtwerke Düsseldorf, the experts show what challenges and requirements they have for modern customer experience management.

Qualtrics Customer Experience is the world's most agile platform of its kind. Your company can easily monitor and optimise all key moments of the customer journey. Discover business opportunities, automate actions and drive key business objectives.

Session Overview

Join this online talk and learn how to make key moments of the customer journey measurable and transparent. In a demo, the experts show how Stadtwerke Düsseldorf get an overview of the Customer Journeys in Qualtrics and how Qualtrics can be integrated into the service and sales processes.

Speakers

David
Weiss
CX Solution Strategy
 
Qualtrics
Andreas
Lesch
Senior Enterprise Account Executive
Qualtrics
Alexandra SChäfer
Customer Experience Projektmanagerin
Stadtwerke Düsseldorf AG
Thomas
Zachrau
Senior Manager
 
Syskoplan Reply
Edgar
Kauter
Partner
 
Power Reply

When and where

December 9, 2021
9:30 AM ‐ 10:15 AM CET

The online session will run for 45 minutes on Zoom and will be held in German.