In the major releases of SAP Service Cloud, including Field Service Management, new features are implemented which could directly impact your business. In this session the Syskoplan Reply experts take a deep dive into the new features of the May 2022 release (2205), analyze them from a business point of view and highlight business benefits which could be obtained by its adoption.

Get insights about SAP Service Cloud enhancements for the maintenance plan object, the improvements within the Agent Desktop, e.g. about the Channel Management, and the new machine learning functionalities. In addition, Syskoplan Reply will take a look at the outbound replication from Service Cloud to external systems and demonstrate the new filter functionality.

For Field Service Management, the experts from Syskoplan Reply present further developments of the Modal UI and new planning functionalities within the Service Map. In addition to various small improvements (e.g. in the area of translations), the new design of the Time & Material Journal is introduced. Don't miss these useful updates!