Improve your Customer Experience with the new SAP Service Cloud Release 21/05

German
May 25, 2021
from 2:00 PM to 3:00 PM  
CEST

Webinar Overview

In the major releases of Service Cloud (including Field Service Management), new features are implemented which could directly impact your business. During this webinar, the Syskoplan Reply experts deep dive into the new features of the new may release (2105), analyzing them from a business point of view and highlighting direct business benefits which could be obtained by its adoption. The experts highlight their Top 5 Favorites for each solution including SAP Service Cloud, SAP Field Service Management and their integration scenarios.

Why attend?

Join this Syskoplan Reply webinar to

  • learn about the benefits of the new Agent Desktop including the Live Engagement Center, new Account view to cover Utilities and the enhancements in the Field Service integration including Service Items and Service Technicians.
  • learn more about the improved Autoscheduler logic in FSM, the enablement of Equipment Maintenance within the FSM Mobile application and more.
  • discover the new Integration scenarios of SAP Service Cloud, SAP Field Service Management and SAP ERP including the new integrated SAP Passport Monitor.

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