Improve your customer experience with the new SAP Service Cloud release 21/08

Improve your customer experience with the new SAP Service Cloud release 21/08
Event Info
September 9, 2021
11:00 AM - 11:45 AM CEST

SAP Service Cloud Release 21/08

In the major releases of SAP Service Cloud, including Field Service Management, new features are implemented which could directly impact your business. In this session the Syskoplan Reply experts take a deep dive into the new features of the August 2021 release (21/08), analyze them from a business point of view and highlight business benefits which could be obtained by its adoption.

You get insights into the Agent Desktop Console with extended global search functions and new tracking functionalities of registered products in SAP Service Cloud. The August release for SAP Field Service Management convinces with a redesigned modal UI for scheduling service calls, with the support of deep links as well as the new logbook functionalities in the mobile SAP FSM client.

Key Takeaways

Join this Syskoplan Reply webinar

  • to learn more about the benefits of the new Agent Desktop Console including new interaction scenarios with customers and about the support with an integrated Knowledge Base to improve your Customer Service.
  • to get insights of the beta version of the new global search in the SAP Service Cloud based on Elasticsearch.
  • to discover the new tracking functionalities of Registered Products.
  • to check out the new Modal-UI for Service Calls in the Planning & Dispatching area.
  • to get insights into the Integration improvements between SAP Field Service Management and SAP ECC/CRM.

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