Improve your customer experience with the new SAP Service Cloud release 21/11

Improve your customer experience with the new SAP Service Cloud release 21/11
Event Info
November 30, 2021
4:00 PM - 4:45 PM CET

SAP Service Cloud Release 21/11

In the major releases of SAP Service Cloud, including Field Service Management, new features are implemented which could directly impact your business. In this session the Syskoplan Reply experts take a deep dive into the new features of the November 2021 release (21/11), analyze them from a business point of view and highlight business benefits which could be obtained by its adoption.

You get insights into the improved customer communication in terms of e-mail handling and the planned future architecture incl. service processes between SAP S/4HANA and SAP FSM. The November release for SAP Field Service Management convinces with more insights to the modal UI as well as more support of planning technicians in workforce management and service map.

Key Takeaways

Join this Syskoplan Reply webinar

  • to check out the improved customer e-mail communication within SAP Service Cloud.
  • to get insights of the planned future E2E-scenario between SAP S/4HANA & SAP FSM and their business use cases.
  • to discover the new S/4 integration paradigm.
  • to explore new functionalities of the FSM workforce management (e.g. fill technicians agenda and additional modifications of the modal UI).
  • get insights about technicians route within the service map - learn about using temporary teams

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