Improve your customer experience with the new SAP Service Cloud release 2202

Improve your customer experience with the new SAP Service Cloud release 2202
Event Info
March 9, 2022
4:00 PM - 4:45 PM CET

Webinar Overview

In the major releases of SAP Service Cloud, including Field Service Management, new features are implemented which could directly impact your business. In this session the Syskoplan Reply experts take a deep dive into the new features of the February release (2202), analyze them from a business point of view and highlight business benefits which could be obtained by its adoption.

You get insights into the embedded S/4 HANA Service Order Mash-Up functionality and get to know new functionalities with regards to service email channels, service contract covered object check and the one click navigation. The February release of SAP Field Service Management convinces with insights into the policy planner of automated scheduling as well as further improvements on the service map and the new modal UI of the time and material approval screen.

Why attend?

Join this Syskoplan Reply webinar to

  • check out the improved customer e-mail communication within the SAP Service Cloud
  • get insights into the embedded S/4HANA Service Order Mash-up functionality
  • discover the improved one click navigation to objects
  • learn how to configure the covered object check within Service Contracts
  • explore new FSM Workforce Management functionalities
  • gain insights into the new FSM mobile features
  • learn more about time saving improvements.

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