Improve your customer experience with the new SAP Service Cloud release 2202

In the major releases of SAP Service Cloud, including Field Service Management, new features are implemented which could directly impact your business. In this session the Syskoplan Reply experts take a deep dive into the new features of the February release (2202), analyze them from a business point of view and highlight business benefits which could be obtained by its adoption.

You get insights into the embedded S/4 HANA Service Order Mash-Up functionality and get to know new functionalities with regards to service email channels, service contract covered object check and the one click navigation. The February release of SAP Field Service Management convinces with insights into the policy planner of automated scheduling as well as further improvements on the service map and the new modal UI of the time and material approval screen.