Increase CX Efficiency and Generate new Insights using Unstructured Data

Customer experience is driven by data, information and the knowledge of experts. Along the customer journey and points of interaction, data is generated in various forms, types and systems.

In this webinar, Syskoplan Reply shows how customer experience can benefit from the use and integration of unstructured data. Aspects and benefits will be examined along three specific scenarios: Learn how intelligent sales order creation and smart ticket handling can be integrated into existing solutions, and how processes benefit from fast, efficient and stable assistance. With competitive intelligence, new insights are generated based on acquired and processed data, leading to strategic advantage. SAP Data Intelligence is introduced as the new solution from SAP to process and manage your data in a diversified landscape.