Machine Learning in SAP Sales and Service Cloud

Machine Learning in SAP Sales and Service Cloud
Event Info
December 2, 2021
3:00 PM - 3:45 PM CET

SAP Sales and Service Cloud as Intelligent Partner

In this webinar, the experts from Syskoplan Reply present the Machine Learning abilities of SAP Sales and Service Cloud. Get an overview of the newly added features and learn how to add value to your daily sales and service routines. Get familiar with Machine Learning functions such as Similar Ticket Recommendation, Email Template Recommendation and Machine Translation.

The experts demonstrate how Natural Language Processing identifies product numbers, order numbers and language used from a customer's written text. Learn in a live demo how Ticket Categorization and Sentiment Analysis can save valuable time in ticket processing and see how additional valuable information is seamlessly integrated into SAP Service Cloud. In addition, learn how Business Text Intelligence makes SAP Sales Cloud an intelligent partner, who understands your ideas from your memos and recommends further action.

Session Overview

  • Find out more about the Machine Learning functions of SAP Sales and Service Cloud.
  • Get a feel for how and where ML capabilities are integrated into the familiar SAP Sales and Service Cloud user experience.
  • Learn about the added value of specific ML features in everyday examples through live demos.

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