Machine Learning in SAP Sales and Service Cloud

In this webinar, the experts from Syskoplan Reply present the Machine Learning abilities of SAP Sales and Service Cloud. Get an overview of the newly added features and learn how to add value to your daily sales and service routines. Get familiar with Machine Learning functions such as Similar Ticket Recommendation, Email Template Recommendation and Machine Translation.

The experts demonstrate how Natural Language Processing identifies product numbers, order numbers and language used from a customer's written text. Learn in a live demo how Ticket Categorization and Sentiment Analysis can save valuable time in ticket processing and see how additional valuable information is seamlessly integrated into SAP Service Cloud. In addition, learn how Business Text Intelligence makes SAP Sales Cloud an intelligent partner, who understands your ideas from your memos and recommends further action.