SAP Implementations rethought from the Customer and User Perspective
November 12, 2021
from 11:00 AM
to 12:00 PM
As customer centricity increasingly becomes the key differentiator for companies, more and more project responsibles face the challenge of integrating the user perspective into their implementation projects. But how to successfully embed user focus within daily project work?
In this session the Syskoplan Reply experts introduce their approach, how to combine methods of the Human Centered Design (HCD) approach with their general implementation approach (based on the SAP Activate methodology). Regardless of the SAP solution, the user perspective has to be taken into account directly from project start and continuously managed throughout the project duration in order to achieve holistic and sustainable project benefits.
During this webinar by Syskoplan Reply, participants get an overview of the HCD approach and the general Syskoplan Reply implementation approach (based on SAP Activate methodology). The experts provide insights into how to integrate methods of the HCD approach easily and effectively in SAP implementation projects. Participants get an overview of the overall benefits of embedding customer centricity into their project work.
Reply's Webinars series covers all industries and spans the latest innovation trends.