SAP Implementations rethought from the Customer and User Perspective

As customer centricity increasingly becomes the key differentiator for companies, more and more project responsibles face the challenge of integrating the user perspective into their implementation projects. But how to successfully embed user focus within daily project work?

In this session the Syskoplan Reply experts introduce their approach, how to combine methods of the Human Centered Design (HCD) approach with their general implementation approach (based on the SAP Activate methodology). Regardless of the SAP solution, the user perspective has to be taken into account directly from project start and continuously managed throughout the project duration in order to achieve holistic and sustainable project benefits.