The first customer contact is crucial. In this webinar we show how to retain customers in the long term by integrating the Amazon Connect phone widget with SAP Service Cloud. That provides an easy-to-use omnichannel cloud contact center that can accept both voice and chat requests.
Syskoplan Reply presents the integrated telephone widget and its functionalities, answers initial questions and provides support in mapping the structures of your customer center.
Telephone Integration in SAP Sales & Service Cloud