Telephone Integration in SAP Sales & Service Cloud

Telephone Integration in SAP Sales & Service Cloud
Event Info
April 28, 2022
4:00 PM - 4:30 PM CEST

Amazon Connect Phone Widget integration in SAP Service Cloud

The first customer contact is crucial. To retain customers in the long term, a company should provide them with an easy and targeted way to contact them. The integration of the Amazon Connect phone widget with SAP Service Cloud provides an easy-to-use omnichannel cloud contact center that can accept both voice and chat requests. Syskoplan Reply presents the integrated telephone widget and its functionalities, answers initial questions and provides support in mapping the structures of your customer center.

Why Attend?

The following topics are covered in this webinar:

  • Implementing the Amazon Widget in SAP Sales & Service Cloud
  • Configuration of Amazon Connect and creation of contact flows
  • Presentation of the functionality of the phone widget using two example scenarios

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