Telephone Integration in SAP Sales & Service Cloud
April 28, 2022
from 4:00 PM
to 4:30 PM
Amazon Connect Phone Widget integration in SAP Service Cloud
The first customer contact is crucial. To retain customers in the long term, a company should provide them with an easy and targeted way to contact them. The integration of the Amazon Connect phone widget with SAP Service Cloud provides an easy-to-use omnichannel cloud contact center that can accept both voice and chat requests. Syskoplan Reply presents the integrated telephone widget and its functionalities, answers initial questions and provides support in mapping the structures of your customer center.
The following topics are covered in this webinar:
Implementing the Amazon Widget in SAP Sales & Service Cloud
Configuration of Amazon Connect and creation of contact flows
Presentation of the functionality of the phone widget using two example scenarios
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